Inbound Customer Service Agent Resume Example

A proven job specific resume sample for landing your next job in 2018. You can edit this Inbound Customer Service Agent resume example to get a quick start and easily build a perfect resume in just a few minutes. Just fill in your details, download your new resume & start your job application today!

How to Write an Inbound Customer Service Agent Resume,

Inbound Customer Service Agents should be adept in working in customer service environments, where the satisfaction of the customer is the number one priority. The ideal candidate has a superior understanding of the company’s mission and is able to maintain and drive client volume by forming positive relationships with clients and potential clients.

A winning Inbound Customer Service Agent resume should showcase a dedicated attitude and the ability to remain patient and professional in all circumstances. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you will be on your way to finding the job you are looking for.

Profile Summary Example

Highlight your biggest accomplishments and attributes here. Remember to use as many powerful action verbs and job specific information as you can. Inbound Customer Service Agents play a vital part in the success of many companies, so highlighting your key attributes that prove your qualifications and accomplishments here is crucial.

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Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Employment History Example

List all positions relevant to Customer Service, or positions that have transferable duties and/or required skills necessary for an Inbound Customer Service Agent position. Remember to use powerful action verbs and mention job specific accomplishments that prove you are an excellent candidate .

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  • Worked productively to determine the needs of customers and fast track solutions to those needs.
  • Answered inquiries by effectively researching, locating, and relaying information to customers.
  • Maintained call center database by collecting and recording information.
  • Continually worked to enhance call center’s reputation by providing quality and timely service.
  • Attended educational seminars to improve knowledge and skills.
  • Achieved a customer satisfaction rating of 97% within 8 months of employment

Education Section Example

List all degrees and certifications here. Any honors or distinctions should be noted here as well. If you hold a degree higher than a Bachelor Degree, you may leave out your High School.

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2004-2008 NYU, Bachelor of Communications NY, NY 2000-2004 St. Barnabas High School, High School Diploma NY, NY

Skills Section Example

An outstanding Inbound Customer Service Agent resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. A hiring manager looking for an Inbound Customer Service Agent is looking for a well-spoken individual with a strong knowledge of the company mission, and excellent communication skills. Be sure to include job specific skills. See example content below:

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  • Excellent Communication Skills
  • Wonderful Phone Etiquette
  • Patience
  • Marketing Strategies
  • Fast Typing Skills

What Does an Inbound Customer Service Agent Do?

Inbound Customer Service Agents are are customer service professionals who act as liaisons between companies and potential clients. They handle incoming calls and queries and work to provide optimal customer service and customer satisfaction.

Inbound Customer Service Agents can be responsible for a variety of tasks depending upon the company they work for. They often answer questions and concerns related to products or services provided by a company, and work to find solutions for clients. An ideal candidate possesses excellent communication skills and has wonderful phone etiquette. Patience is also a key quality of a successful Inbound Customer Service Agent.

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