Frequently Asked Questions

Got a question about Resume.io? Browse through our FAQ at your own pace.

Service
Do you rewrite resumes manually or give personal career-specific advice?
No, Resume.io is an online self-service resume builder. Unfortunately, our customer base is too large for us to give individual career-specific resume building guidance. We do however, offer professional resume template designs, resume content writing tips and recommended resume structures, that we believe are key to getting noticed by hiring managers.
Will my resume be published online or made public?
No, we value your personal information and strive to ensure your private information stays private. When you finish building your resume, it is kept completely private and only accessible to you.
Can I export my resume to Word?
Unfortunately, at this time we only allow you to export your resume in .PDF or .TXT formats.
Account
What are the benefits of a premium account?
A premium account gives you full access to all of our sites premium features, including full access to our 6 job-winning resume template designs and the ability to download in PDF format.
Can I download my resume for free?
You can download your resume for free in .TXT format only. From there you can style and design your resume yourself. To use our job-winning resume templates, you must register to be a premium member.
How do I delete my account?
Deleting your account is a simple three step process: Login to your account, go to my account and click “delete my account”. Your account will be deleted and any active subscriptions will be cancelled.
Billing
Do I need to enter my credit card before signup?
No, making resumes on our site is completely free. You only have to enter your credit card details if you’d like to use our premium resume templates on a pay-for-subscription basis.
How does the 7-day trial period work?
For 7 days you have full access to all the premium resume-building features of our service. After these 7 days, your subscription is automatically renewed to a monthly premium membership. For details on how to cancel subscriptions, please see ‘How can I cancel my subscription?’ question below.
Do you have a money back guarantee?
We offer an unconditional, no questions asked 7-day money back guarantee. If you purchase our subscription and within 7 days or less decide it’s not really for you, you don’t like the way the resume templates look or you’re not happy with the payment plan – let us know and we’ll happily refund all your money.
Billing
How does the billing system work?

You can pay for access to premium resume templates via a monthly billing subscription or a yearly subscription paid up-front.

Trial/monthly billing:

You start by paying the trial price of $2.95 up-front. This payment gains you full access to the premium features of Resume.io for 7 days. If during these 7 days you decide to cancel your trial subscription, you will not be billed.

If your trial is still active after these 7 days, your subscription will be converted to the monthly payment plan where you are billed just $19.95 every 30 days, for complete access to premium features.

Yearlong subscription:

With this payment option you receive a 75% discount and pay $95.40 for full access to all premium features for a whole year. After 12 months your yearly plan is converted to the monthly billing plan. (see trial/monthly billing section above).

How do I cancel my membership/subscription?
You can cancel your subscription anytime you want by simply logging into your account and clicking ‘cancel subscription’. Alternatively, you can just send us an email and we’ll cancel it as soon as we can.
Got more questions? Our support team are happy to help!
Got the questions out the way and ready to build your resume?
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