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How to Ace your Customer Service Job Interview

So you have been fortunate enough to land a job interview in the Customer Service arena. Congratulations! Obviously, you have some excellent qualifications and communication skills that led to you getting an interview in the first place. Now it's time to take these necessary steps that will have you acing that interview and accepting a salary offer.

Example Questions Customer Service Job Interview

It's important to prepare by thinking about the kind of questions the hiring manager might ask you. You don't want to be caught off guard or stumbling on words when you should be impressing the hiring manager with your readiness. Any business looking to hire superior customer service personnel, takes the interview process very seriously, as it says something about your ability to communicate and work with people in high-pressure times. After speaking with several hiring managers, we have compiled a list of questions and scenarios you might hear during your interview:

  • Why do you feel that you are best suited to work in the customer service field?
  • Describe a situation where you went above and beyond for a customer.
  • In the past, how have you handled a disgruntled or difficult customer?
  • Why do you enjoy working in the customer service field?
  • What qualities do you have that make you well suited for a position in customer service?
  • Tell us about a customer service experience you had, positive or negative, that has impacted the way you approach your work.

By taking the time to really think about these questions and formulate carefully thought out answers, you are ensuring that your interview process will be considerably easier and increase your chances of a better outcome. How you speak and your level of comfort when interviewing will all be key factors in how well you interview. If you are prepared, you will be more at ease, and that comfortability will be apparent in your overall demeanor and tone. Whether your interview is in person or via phone/video, preparedness will result in a more positive outcome and a better experience for everyone involved. Also, don't forget to sell yourself! The hiring manager is impressed with you, but it's up to you to show them just how great you are. Flaunt your best qualities and show them why hiring you will make all the difference in their company.

Ask Questions During the Interview

It sounds funny to say this, but also try to remember that your interview isn't all about you. Hiring managers say that they are always impressed by candidates who listen well and take the time to ask questions about the position and company. Be inquisitive! Especially when considering interviews that take place in the customer service field, friendliness and reciprocity are of immense importance. Most hiring managers say they look for excellent listening skills, the ability to focus, empathy, and confidence. They want someone who communicates well, and communication is a two-way street. So do a little interviewing yourself, and take the time to show interest and commitment to the mission of the company.

Remember that in addition to being prepared and serious about the job at hand, you should also try your best to enjoy the interview. I know interviews can be nerve-wracking and not the most enjoyable of times, but a hiring manager looking to hire someone for a customer service position is looking for a social person who enjoys people and social situations. Do your best to keep the conversation fluid, talk slow and clear, and smile. They want to see how calm and cool you are, so try not to let those interview jitters stand in the way of letting your personality shine.

My name is Joost and I have been active as a recruiter for the past 5 years. At, I share my experience, tips and the "secret" tricks to help you get a job. Do you have questions? Please send me an email via the contact form.