Good customer service has been proven to be a vital component of a healthy business. Companies are looking for leaders who can meet goals and motivate teams, but to land the job, you’ll need a great customer service manager CV.
Resume.io is here to help. With dozens of CV examples and guides, we’re an expert resource for job seekers in all fields and levels of experience. We’re ready to help you convince the hiring manager that you can lead a successful customer service team.
This CV guide, along with the corresponding customer service manager CV example will cover the following topics:
- What does a customer service manager do?
- How to write a customer service manager resume (tips and tricks)
- The best format for a customer service manager resume
- Advice on each section of your resume (summary, work history, education, skills)
- Professional resume layout and design hints.
What does a customer service manager do?
Customer service managers are responsible for leading customer service teams and meeting company goals in regards to customer satisfaction. The job of a customer service manager may vary depending on the company and the type of industry, but some of the general duties include:
- Overseeing scheduling and working hours of customer service team
- Helping with hiring new customer service representatives
- Developing customer service policies and incentives
- Training and motivating customer service teams
- Fielding calls from customers
- Making decisions on how to best implement company policies
How to write a customer service manager CV
The very first step in writing your customer service manager CV is understanding what sections to include. Your CV should contain the following elements:
- The CV header
- The CV summary (aka profile or personal statement)
- The employment history section
- The CV skills section
- The education section
Since customer service managers are required to have strong interpersonal skills to deal with both customers and company employees, your CV should help the hiring manager understand what it’s like to work with you and what value you can bring to the company.
Make sure to tailor your CV to the specific job you are applying to. Choose examples for the employment history section that are most relevant to the type of work you’d be doing for your potential employer. Give specific achievements that can help the hiring manager understand your strengths.
Don’t overlook the ATS!
Applicant Tracking Systems (known as ATS) are one of the biggest obstacles when it comes to landing an interview. These CV scanners look for keywords and filter out candidates who don’t show enough relevant skills or experience on their CVs. Here are a few ways to minimise the chances of this happening to you:
- Read the job description carefully and pull out any skills or duties emphasised by the employer.
- Place these keywords on your CV, paying special attention to the skills and summary.
- Choose a clear layout that allows the ATS to find the information it’s looking for.
Choosing the best CV format for a customer service manager
The best choice for your customer service CV is the reverse chronological format. This is the ‘standard format’ that you will find on most CVs. It focuses on the employment history section where you can list your most recent job and work backwards through the past ten years.
While alternative CV formats exist, we mainly recommend them for first-time job seekers or those in more independent fields. You can read more about these options in our guide to CV formats.
CV summary example
The summary of your CV is the place to make a friendly and personable introduction. As a customer service manager it’s important to show your professionalism and pleasant nature, and the 3-5 sentences of the summary are the best place to do that on your CV.
Make sure to call attention to your most impressive, relevant experience or achievements here. The purpose of the summary is to encourage the hiring manager to read the rest of your application. Check out our summary CV example below.
Dedicated and accomplished Customer Service Manager adept in all aspects of customer care while promoting the best customer experience possible. Proven ability to develop and implement creative solutions that help to drive continuous improvement in our customer service operations.
Employment history sample
The employment history section will probably take up the most space on your CV and should be given extra consideration. As a customer service manager, it’s important to show previous experience in customer-facing roles.
If you’ve worked as a team lead before, focus on examples that prove you can achieve results for your company. If you are hoping to move up from a customer service representative position, you’ll want the bullet points to show leadership and the desire to take on extra responsibility. You can find an adaptable CV sample below.
Customer Service Manager, Anderson Group, Liverpool
Nov 2019 - Present
- Provide customer service support to internal departments and stakeholders.
- Lead and develop our team of internal customer service associates.
- Review all customer service metrics and work to ensure we are meeting and exceeding our service level goals.
- Support creation and advancement of policies to enhance customer service and fraud prevention protocols.
- Apply active listening skills to fully comprehend information presented and respond thoughtfully.
- Handle customer issues with sensitivity and professionalism at all times.
- Evaluate and manage employee performance and coach staff on customer service ideals and best practices.
Customer Service Associate, Bellinger and Ford, Liverpool
Jun 2014 - Oct 2019
- Worked to build and foster meaningful relationships with customers through active listening and an outstanding level of service.
- Served as a first point of contact for Liverpool branch customers, providing solutions when possible and redirecting them when appropriate.
- Updated and organised customer records and accounts to reflect changes and services rendered.
- Worked as a devoted team player, committed to upholding the mission of Bellinger and Ford.
CV skills example
Think of the CV skills section as the place to round up your areas of expertise and make sure the employer can’t miss your biggest selling points. Aim to include a mix of both hard skills, which are job-specific and technical, and soft skills which are the personal qualities that make you great at customer service. As a manager, you should also focus on conceptual skills, which are big-picture skills like leadership or commitment to company objectives. See our adaptable CV sample below.
- Customer Service
- Customer Relationship Management
- Ability to Work Under Pressure
- Leadership and Teamwork
- Persuasive Speaking
- Contract Negotiation
Customer service manager CV education example
The education section of your customer service manager CV is essential to help explain your background to the hiring manager. Include the name of the degree or diploma, the school, location and dates attended. You may also include any academic achievements if you are a recent graduate. Training, awards, certifications, or memberships relating to customer service can also be featured in the education section. See an adaptable CV example below.
Bachelor of Science in Business Administration, University of Liverpool, Liverpool SKIL
Sep 2010 - May 2014
CV layout and design
The layout and design of your CV should reflect your commitment to organisation and professionalism. Start with a header that calls attention to your name and contact information. A neutral colour scheme works well in any occasion, but certain companies may appreciate a pop of colour. Professionally-designed CV templates make it easy to try out different layouts without having to reformat all your information.
Remember to keep consistency by using the same font styles and sizes throughout your CV. You’ll also want to leave enough white space so that the page is not tiring on the eyes. The final step is to download your CV in the hiring manager’s preferred file format. When in doubt, PDF is the best option.
Key takeaways for a customer service manager CV
- Customer service managers need to present a unique combination of people skills and technical abilities on their CVs.
- The summary is the best place to call the hiring manager’s attention to your achievements and experience.
- Make sure to focus on skills requested in the job description.
- Our adaptable customer service manager CV sample can help you get started creating a great page design.