Call Center Agent

Call Center Agent Resume Example

A proven job specific resume sample for landing your next job in 2018. You can edit this Call Center Agent resume example to get a quick start and easily build a perfect resume in just a few minutes. Just fill in your details, download your new resume & start your job application today!

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How to Write a Call Center Agent Resume

Call Center Agents should be adept in working in customer service environments, where the satisfaction of the customer is the number one priority. The ideal candidate has a superior understanding of the company’s mission and is able to maintain and drive client volume by forming positive relationships with clients and potential clients.

A winning Call Center Agent resume should showcase an outgoing and confident attitude, willing and able to form and nurture new relationships with clients. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you will be on your way to finding the job you are looking for.

Profile Summary Example

Highlight your biggest accomplishments and attributes here. Remember to use as many powerful action verbs and job specific information as you can. Call Center Agents play a vital part in the success of many companies, so highlighting your key attributes that prove your qualifications and accomplishments here is crucial.

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Experienced and driven Call Center Agent with a proven track record of helping to lead companies to further success with effective marketing and superb customer service skills. Possesses excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships. A passion for providing top rated assistance to clients while constantly striving to honor the mission of a company. A leader with an outgoing attitude perfect for acting as a liaison between clients and the company.

Employment History Example

List all positions relevant to Customer Service, or positions that have transferable duties and/or required skills necessary for a Call Center Agent position. Remember to use powerful action verbs and mention job specific accomplishments that prove you are an excellent candidate .

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  • Provided customers with quality assistance through phone calls, emails, and internet chats.
  • Accurately verified information and updated information databases as necessary.
  • Offered new services based on the needs of a customer.
  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
  • Showed a clear understanding of departments and their procedures.
  • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
  • Continually sought to promote the mission and brand of AT&T by providing excellent customer service at any opportunity.

Education Section Example

List all degrees and certifications here. Any honors or distinctions should be noted here as well. If you hold a degree higher than a Bachelor Degree, you may leave out your High School.

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2004-2008 NYU, Bachelor of Communications NY, NY 2000-2004 St. Barnabas High School, High School Diploma NY, NY

Skills Section Example

An outstanding Call Center Agent resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. A hiring manager looking for a Call Center Agent is looking for a well-spoken individual with a strong knowledge of the company mission, and excellent communication skills. Be sure to include job specific skills.

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  • Excellent Communication Skills
  • Wonderful Phone Etiquette
  • Patience
  • Troubleshooting
  • Sales and Marketing

What Does a Call Center Agent Do?

Call Center Agents are are customer service professionals who act as liaisons between companies and potential clients. They handle outgoing calls and work to provide optimal customer service and customer satisfaction with every phone call. Call Center Agents may be responsible for calling existing clients for feedback, or reaching out to potential client to share information about the company.

Call Center Agents help to strengthen the relationship between the company and existing clients, while also working to form new ones. Call Center Agents can be responsible for a variety of tasks depending upon the company they work for. An ideal candidate possesses excellent communication skills and has wonderful phone etiquette. Patience is also a key quality of a successful Inbound Customer Service Agent.

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