You have a sparkling personality, grace under pressure, and the ability to make every customer feel special, but how do you make that apparent in your resume? Read on to find out.
In these difficult times for the restaurant industry, you really need to stand out from the crowd when you are looking for a new position. Perhaps you just want to be ready when dining out becomes more open. This is a great time to get your resume in order, so that when demand increases, you are in a perfect position to capitalize.
If you can make it through the COVID-19 pandemic, you may have your pick of jobs, although they may look a bit different. FSR, a magazine that covers the full-service restaurant market, says that curbside pickup and meal delivery are here to stay. Minimizing contact and sanitation stations are also part of the post-pandemic normal.
How does that affect your job as a hostess? It may depend entirely on the restaurant where you work. Each dining room will have its own methods, but as a hostess, part of your job will certainly be reassuring customers that your establishment is as safe as possible. “Right this way” at a 6-foot distance may be a requirement of your hostess job from now on.
Trend to Watch: Some upscale restaurants have created drive-through meals to increase the number of diners they can serve, Restaurant Hospitality magazine noted. Others have created takeout windows.
Regardless of the specifics, you will need to show in your hostess resume that you are up to the challenge. To help you do that, keep reading and learn the secrets of creating a resume that:
- Makes a stellar first impression
- Places your talents up front and center
- Shows off your charm and professional personality
- Gets you past your first obstacle: the Applicant Tracking System.
Before you dive into creating your professional resume, you should get a taste of what’s cooking in other related hospitality & catering cv examples:
- Pastry Chef resume sample
- Food Service Worker resume sample
- Barista resume sample
- Hotel Management resume sample
- McDonald's resume sample
- Doorman resume sample
- Cook resume sample
- Restaurant manager resume sample
- Caterer resume sample
- Waitress resume sample
- Recreational Facility Attendant resume sample
- Food and Beverage Director resume sample
- Food service manager resume sample
- Concierge resume sample
- Bartender resume sample
- Hotel Front Desk Employee resume sample
- Server resume sample
- Sommelier resume sample
What does a hostess do?
Hostesses are people who greet people in restaurants or other places of service. They welcome patrons and strive to provide a positive experience for customers and clients. Hostesses typically take phone calls, handle schedules or seating arrangements, and provide customers and clients with general information.
Several trends are emerging from the industry’s attempts to create new recipes for success in a post-pandemic world.
As limitations on restaurant capacity continue, restaurateurs are finding new ingredients to spice up their customers’ dining experiences. Many of those include increased eating at home options. While there is bad news, CNN Business reported that 17 percent of U.S. restaurants have permanently closed, not all indicators are negative; chefs and restaurateurs are, after all, innovators.
All that at-home cooking has left some people craving that indoor dining experience. A whopping 83 percent of adults say they are not eating out as often as they would like, according to the National Restaurant Association. That means that once they are able to, a large number of diners will be back in restaurants.
Local restaurants, markets and grocery stores are the first small businesses they head back to, 44 percent of respondents to a Constant Contact survey said.
One trend that is here to stay is outdoor dining, so you may find that instead of standing inside the restaurant door waiting for diners to enter, you’re greeting them at the curb, where, perhaps you are also delivering orders taken on a mobile app.
Predicting where and when restaurants will rebound is difficult, given the current state of the pandemic, however, Moody’s Investor Services predicts the U.S. industry will see a 15 percent increase in profits in 2021. That doesn’t come close to reaching the levels of 2019, but any uptick makes your job prospects brighter.
You’re in a tough business right now, but restaurants are not going to go away, so keep your eyes on your future!
Now that you know what you’re up against, let’s focus on your shining personality in your profile.
Resume summary profile: introduce yourself with style
This section shows you off at your best and most creative. It takes the best of your professional abilities and seasons it with a taste of your personality.
A host or hostess is the face of the restaurant. Your guest interactions will leave an impression on customers. In addition to in-person greetings, you may be charged with answering phone calls or text messages to take dining reservations or answer questions about safety protocol. It is here and only here that you have the opportunity to get a little creative.
In your profile , you have about four lines in which to convince hiring managers that you are the person to create an optimal guest experience for every patron.
How do you accomplish that?
First, create a list of the top qualities that make you a great host or hostess. This list will also help you with your skills section.
Next, consider the one or two achievements of which you are proudest. Are you excellent at selling daily specials? Did you help plan special events or recommend menus for repeat customers? Were you able to reduce wait times or manage difficult situations? Highlight those here.
Use this outline to structure your profile: 1-2 sentences describing your biggest achievement (with supporting details or data). 1-2 sentences on what skills and attributes you will bring to the restaurant. A sentence on your work style or philosophy.
Be proud. This isn’t the place to be shy about your capabilities.
Use strong adjectives to describe yourself. Don’t fall back on words like “nice” or “good.” You are “friendly” and “capable.” Since restaurant employees often work closely together, make sure you describe your teamwork style. It’s important that you fit in with the waitstaff and other coworkers.
The bottom line is that this section should answer the question: Why should I hire you?
Remember: You can use a cover letter to explain what you didn’t mention in your resume (see our CL templates and examples for guidance), but you should not rely on your cover letter to convey fundamental career information.
Use the hostess resume summary example to guide you:
Professional and enthusiastic Hostess with over five years of experience working in restaurant settings in some of New York’s most visited and celebrated restaurants. Adept at delivering a first class welcoming experience to all customers, aiming to achieve customer satisfaction at all times. Able to multitask and work through challenging situations, while maintaining an upbeat and welcoming demeanor. Bringing forth the ability to manage groups of people with the central goal of providing a positive experience for all guests.
Applicant Tracking Systems and Your Resume: What You Need to Know
You may be the best candidate for the job, hands down, but hiring managers will never find out if you don’t get past the Applicant Tracking System (ATS). ATS software is a valuable tool for recruiters and hiring managers. They scan resumes, inputting information from your resume into company databases. They also rank resumes based on a complex set of algorithms that include keywords and phrases linked to each job.
There’s no one way to ensure that you will rank high enough to beat ATS software – there are more than 100 different products out there – but there are a few tips you can follow to give you a much higher chance.
Most importantly, your resume is not a single, unchanging document. It is a job application; therefore, it needs to fit each job for which you apply. That means you should personalize your resume every time you send it out. Look at the job listing and match the words and phrases you use to the ones in the listing. Swap out any similar ones for an exact match to the listing. Don’t try to “stuff” in keywords or force them in. They should fit seamlessly or not at all. Recruiters can tell the difference.
Employment history resume sample for a hostess: your skills will lead you higher
Perhaps you are looking to move up from a casual dining restaurant to something more upscale. Maybe you are ready to begin a career, or move from one service industry position to another. No matter the case, the message you want to send in your work experience section is this: I can do the job. I can learn and grow and handle responsibility.
The key to this is to think of your employment history as a story. Describe each job (in reverse chronological order unless you have a compelling reason not to), in terms of what you accomplished and what attributes you used to get there. In your first job, you completed basic tasks, and as you moved up, you learned and gained new skills. Try to show that as you compile your employment history section.
Instead of listing responsibilities, tell about achievements. Use strong action verbs and data whenever possible. Each bullet point should include new information – since a resume should be at most two pages, you need to make the most of each line. Consider times you went above and beyond your job description to enhance the restaurant. Did you make a suggestion that improved flow in the dining area? How about pitching in by offering to sanitize between customers, printing up paper menus or creating a QR code system for menus to ease the transition to touch-free ordering?
Focus on customer-related accomplishments and attributes first. Back-of-the-house skills are secondary.
Remember to re-read the hostess job description and tailor this section for each job. Not all hosting jobs are alike, so you want hiring managers to know that you really want to work at their restaurant.
If you have customer service or other related experience, include that as well. Employers want to know that you can work well with others and handle the occasional difficult situation. Make sure you keep the focus on responsibilities that will translate to hosting.
Take a look at the hostess employment history sample below (bullet point list for a single job description):
- Managed all front desk operations for a 200+ seating restaurant.
- Greeted and served all guests with top notch hospitality, genuine kindness, and unwavering assistance.
- Served as a pleasant public relations representative, greeting guests and providing assistance whenever necessary.
- Organized seating charts and handled customer accommodations with grace.
- Maintained strong work relationships with restaurant staff to ensure smooth operations.
- Operated POS system.
Education section example: keep your listing neat
You don’t need advanced degrees to become a great hostess, but you may have more to say here than you think. A high school diploma is preferred by many employers, but there’s no need to list your GPA unless it is stellar and you are looking for your first job. Your employment history is much more important.
List all degrees and certifications here. You may also want to add any hospitality or chef’s classes you completed in high school or college to show that your interest in this field extended into your schooling and that you have basic knowledge of food safety and customer service.
See an example of how to format your Education Section below:
- 2001-2005 Loyola High School, High School Diploma, NY, NY
- 2005-2009 Hunter College, Bachelor of English, NY, NY
Hostess resume skills section: the key ingredients
A great resume includes a great skills section, but what is a great skills section? One that distills your most sought-after and high-level attributes and achievements into a few words and phrases that recruiters can easily scan. Recruiters received tens or hundreds of resumes for each position, so they can’t possibly read each one. This section gives them an easy way to sort through the pile.
What are the most important skills for a host or hostess?
Customer service and interpersonal skills , obviously! Right? But what does that mean? You need to be compassionate, understanding, solve problems quickly, and defuse potentially tense encounters with diners.
Did you think about these necessary skills?
- Basic math
- High-energy level
You know you need to showcase your people skills, but what else does your job require? You should be able to work well as part of a team and individually. But you may also need to handle scheduling, seating arrangements, and other administrative tasks. If you have experience with a specific POS system, list it by name. Always be as specific as possible.
This section should include about five skills – 10 at the most. That means you have to be very picky when you curate this list. First, create a “Master List” of all the skills and attributes you have. Next, go back to the job listing once again and choose the attributes that you have that are also in the listing. Try to use your highest-level skills unless something is listed as a “must-have” by your potential employer. Balance your section with both soft skills also known as people skills, and hard skills, or the particular knowledge you need to be a great host or hostess.
Below are some ideas for you to consider for your skills section.
- Strong Customer Service Skills
- Pleasant Personality
- Excellent Communication Skills
- Knowledge of Various Cuisines
- Problem Solving Skills
How to choose a hostess resume format and design
As the face of the restaurant, you know how important first impressions are. You need to look the part when you go to work since you are representing the entire establishment. The same goes for your professional resume. It is the first indication hiring managers will get about who you are.
If you don’t have a professional email with a format such as [email protected], you should sign up for one. Do not use the funny email you acquired in middle school.
Your layout needs to be neat, clean, professional and legible. There are several rules of thumb to follow to make sure you get there.
- Maintain standard margins and vary line lengths to avoid large, univiting blocks of type.
- Make sure your contact information stands out.
- If you are using two pages, don’t split a section in the middle unless absolutely necessary.
- Keep color to a minimum. A small flourish is fine.
- Use only one or two easy-to-read fonts.
- They may seem dull, but standard section headings are the way to go. Recruiters won’t spend a lot of time trying to guess what your cute names really mean.
- Position yourself for post-pandemic life with a ready-to-go resume
- Customize every section, every time you send an application in for a new position
- Get creative (and a little boastful) in your profile
- HIghlight your accomplishments in your skills section