From making dinner reservations to tying a bowtie and even helping plan marriage proposals – there's hardly anything a skilled concierge can't do. This jack-of-all trades of the hotel industry helps guests feel welcomed and cared-for during their stay, as if every need was already anticipated. The same goes for your concierge resume where you should be showing a hiring manager that you've got a handle on all that goes into the experience at their hotel.
Luckily, we've got a few recommendations on how to do just that. With 300+ resume examples for careers in every industry, we know a thing or two about making sure you stand out in a crowded applicant pool.
In this writing guide, along with our concierge resume example, we'll show you how to:
- Choose the best format for a concierge resume
- Decide on the most important sections
- Craft a profile summary that captures the most relevant details
- Avoid the biggest pitfalls candidates make on concierge resume samples
What does a concierge do?
A great concierge resume sample will contain many of the sections found on traditional resumes, including:
- The resume header
- The resume summary (aka profile or personal statement)
- The employment history section
- The resume skills section
- The education section
A concierge is a professional who typically works in hotels, resorts, or apartment buildings as a first line of contact administrator. They greet and interact with patrons, and provide assistance with a variety of day-to-day tasks. A concierge is expected to be knowledgeable about hotel or building amenities, events, offerings, and promotions. They are also expected to be knowledgeable about the area surrounding the establishment, and be ready to provide information to patrons as needed. A Concierge may also assist with tasks such as arranging for transportation, accepting packages, and communicating with guests or tenants. An ideal candidate possesses the skills required to be an effective source of support in hotels, resorts or buildings.
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How to write a concierge resume
An impressive concierge resume should showcase a candidate’s ability to support an establishment with excellent customer service skills. Your ability to work to achieve the satisfaction of guests should be highlighted. A concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your most relevant work experiences. Your resume should also highlight job necessary skills and attributes such as strong communication skills and an outgoing and friendly personality. The ideal candidate for a concierge position is willing to provide patrons with hospitable assistance at all times.
Choosing the best resume format for concierges
As a concierge, your experience shows that you have the know-how to take care of every guest who walks through the hotel's sliding doors. That's why a reverse chronological format is the best one for your resume. This structure starts with your most recent place of employment and works backwards until you've listed all relevant experience.
If you prefer to highlight your skills first and foremost, you may opt for a combination resume format (part functional, part reverse chronological.) This format begins with a Skills or Experience section that focuses on your biggest attributes without attaching them to an employer. Below, you can include a more traditional albeit shorter employment history section.
If submitting your resume sample online, you'll want to make sure it passes the automated resume scanners known as ATS. To do this, look for specific duties or skills highlighted in the job description and place them into your resume where appropriate. Make sure to create a clean formatting that can be easily read by the algorithms and save your document in the file type requested by the employer.
Resume summary example
Your resume summary is like the hotel front desk employee of your resume. It should give the employer an idea about who you are, your relevant experience and skills and any education that might be necessary. Highlight your biggest accomplishments and attributes here. Look for key skills and duties from the job description to place in this section. Remember to use as many powerful action verbs and job specific information as you can. A concierge should have a background in hospitality with excellent communication skills. Highlighting your key attributes that prove your qualifications and accomplishments here is crucial. Check out the resume example below for a summary you can modify.
Service-oriented concierge with five years of hospitality experience and a stellar guest satisfaction record. Adept at managing guest experiences, responding quickly to guest needs, and using effective communication between departments. Able to function well in high-stress environments with professionalism and courtesy. Adept at working in coordination with hotel staff and management at all times.
Employment history sample
The employment history section of your resume sample should begin with your most recent position and work backwards until you've listed all positions relevant to the customer service industry, or positions that have transferable duties and/or required skills necessary for a concierge position. Remember to use powerful action verbs and mention job specific accomplishments that prove you are an excellent candidate. Whenever possible, strengthen your bullet points with numbers and key details that will help your experience to stand out in the hiring manager's mind.
Below you'll find the employment history section from our resume example.
- Responded to guest requests for special arrangements or services, such as transportation and reservations
- Gathered, summarized, and provided information to guests about surrounding area amenities and activities
- Fostered relationships between all departments throughout hotel
- Contacted appropriate hotel departments to resolve guest issues or concerns
- Issued confirmation calls and reminder phone calls as necessary
Concierge education example
While higher education might not be required for a concierge position, it can help you land the job and prove your interest in the field. List all degrees and certifications here. Any honors or distinctions should be noted here as well. If you hold a degree higher than a bachelor's degree, you may leave out your high school. Below you'll find the education section from our concierge resume example.
- 2004-2006 Queens College, Associate of Marketing Queens, NY
- 2000-2004 St. Francis Academy, High School Diploma Queens, NY
CV skills example
Skills are at the heart of what you do as a concierge. In this CV section, you'll be able to bullet point the most impressive ones you want a hiring manager to take notice of. An outstanding concierge resume sample will include a number of impressive skills that your employer is looking for in a candidate. Make sure to include a mix of soft skills and technical abilities, known as hard skills. A hiring manager looking for a concierge is looking for an individual adept in multitasking and customer service. Be sure to include job specific skills on your CV.
Here is the skills section from our concierge resume sample.
- Advanced Communication Skills
- Conflict Resolution Skills
- Outstanding Hospitality Skills
- Multitasking Skills
- Strong Organizational Skills
Resume layout and design
The layout and design of your resume sample are vital in proving that you are a professional candidate ready to take on the concierge position. Make sure to choose a template that matches the branding and tone of the hotel or other establishment where you intend to work. A bold header at the top of the page helps to highlight your contact information and create an attractive visual presentation that catches the hiring manager's interest.
If you don't have much graphic design experience, you might find that a resume template can help make quick work of creating a great layout. Check out our collection of professional resume templates for a head start.
- Keep a balance of white space to text so that your resume doesn't tire the reader's eyes
- Use a font size between 10-12 point
- Create a visually attractive header that matches your other application materials
- Use more than two different font styles on one resume
- Submit your resume sample without proofreading it
- Label sections with "creative" headers – stick with the classics like "Skills" or "Education"
Key takeaways for a concierge resume
- A concierge resume sample should highlight your strongest skills and experience from the very start
- The reverse chronological format is the best since it allows you to showcase previous employment
- The summary should give a taste of your personality and an idea of what you have to offer
- Make sure to keep your resume visually attractive and aligned with the employer's image
- Check out our concierge resume example for more writing ideas