Customer Service Manager resume examples & templates

Applying for your next customer service manager position? Your resume is the ticket that determines whether you move to the interview stage or get closed out without resolution.

As a customer service manager, you know how to solve problems quickly and improve customer satisfaction. To land one of these jobs, you need a  standout resume that shows employers what you can do and why you’ll be a valuable addition to their team.

Your customer service manager resume is an opportunity to showcase the outcomes you’ve achieved and the leadership skills you’ve gained throughout your career. It should highlight the same communication and confidence you bring to every interaction with a customer.

If you get it right, your customer service manager resume will be the first step toward landing the role and delivering five-star results for a new team.

Guide for a customer service manager resume example

Create a resume that guarantees 100% hiring manager satisfaction. With resume.io, you can review writing guides and  resume examples for over 500 professions. You can also use our powerful  resume builder to create a professional resume in minutes.

This resume guide, along with our customer service manager resume example, will discuss the following:

• How to write a customer service manager resume
• Choosing the best resume format for customer service
• Adding your contact information
• Writing an impactful resume summary
• How to list your customer service management experience
• Including your relevant skills and education
• How to choose the right resume design and layout
• Insights into the customer service job market and the salary you can earn

How to write a customer service manager resume

Before you start detailing your career in customer service, you should know what sections to include on your resume. 

A customer service manager resume should have these parts:

• A  resume header
• A  resume summary (also known as a profile)
• An  employment history section
• A  resume skills section
• An  education section

Essentially, your resume should read like a service report, describing how you’ve successfully motivated teams, improved performance, and delivered exceptional service for customers. Your resume also needs to show that you understand a company’s goals and can lead teams to achieve them.

Follow these tips to make your pitch to prospective employers:

• Highlight quantifiable achievements. Customer service managers track various metrics, such as wait times, resolution rates, and satisfaction scores. Use this data to showcase the  most impressive results you’ve achieved for other companies.
• Focus on your leadership abilities. Employers want to hire managers who can coach, inspire, and lead teams to provide high-quality service. Mention your leadership skills and management experience throughout your resume.
• Target your resume to the employer.  Match your resume to the company where you’re applying. For example, if you have industry experience or knowledge of a company’s products, feature those qualifications heavily on your resume.
• Use a clean, professional design. Choose a resume format that’s clean, organized, and polished. A well-structured customer service manager resume PDF can instantly instill confidence in your skills and professionalism.

Choosing the right format for a customer service manager resume

Your resume immediately needs to convey what you can bring to a customer service team. It should follow a  logical structure with clear, concise information.

For most customer service managers, a  reverse-chronological format will be the best choice. With this format, you can show employers how you’ve progressed throughout your career. It allows you to focus on your leadership roles and measurable impact, while also mentioning your earlier career experience.

If your career hasn’t followed a linear path, another format may work better for you. Choose a  functional resume format if you’re returning to the workforce  after a break. You can also use a  combination (or hybrid) format if you have some customer service experience and want to move into your first management role.

Still not sure about the right format to use? Check out the resume templates we offer in our resume builder to find the best one for you. You can also view our many  resume examples to see each format in action.

Include your contact information

At the top of your customer service manager resume, include a header with your up-to-date  contact information. While this section may seem simple, it sets the tone for the rest of your resume. 

Make sure that you’re providing the right information, including:

• Your full name and title. List your full name, followed by your job title, such as “Amanda Jones, Customer Service Manager.”
• A professional email address. Provide employers with a professional email address—not the one you set up in high school and never changed. If you need to create one, use a combination of your name or initials, such as firstname.lastname@email.com.
• Your phone number. Use the number where recruiters can reach you most easily. Make sure to have a professional voicemail greeting while you’re job searching.
• Your location. Don’t list your  full mailing address on your resume. Instead, provide your city and state.
• Your LinkedIn profile. Optionally, you can include your  LinkedIn profile if you keep it active and updated.

Don’t include this information:

• Your age or date of birth. You shouldn’t list your age on your resume, since it can lead to potential discrimination.
• Other personal details. You don’t need to offer other personal details, like your marital status or Social Security number.
• Your photo.  A photo isn’t relevant to your skills or qualifications, so you don’t need to have it on your resume.

Write a resume summary or profile

When you meet a customer, you open with a greeting that portrays your confidence and expertise. Within a few seconds, you want the customer to know that you’re the person who can solve their problem and make their day better.

Your customer service manager resume summary (or personal profile) has the same goal, except that you’re speaking to a hiring manager instead of a customer. After reading your summary, an employer should know that you’re a candidate who can help their team and deliver quality results.

Below your resume header, write two to three sentences describing your customer service background, management experience, and track record of improving outcomes. Highlight the strengths and impact you can bring to the role.

In your summary, use strong action verbs, such as “implemented,” “resolved,” “delivered,” or “managed.” Include one or two accomplishments you’ve had in your career, backing up your claims with numbers or statistics. For example, showcase a time when you increased team productivity or reduced customer churn.

Your summary shouldn’t just repeat information listed in your work experience or skills sections. Focus instead on how your leadership skills and customer-service mindset can make you an asset in the new management role. Include details relevant to the company, such as your experience managing teams of similar sizes.

If you need more tips, check out these related resumes: customer service representative resume examples, call center agent resume examples, and customer success manager resume examples.

View some adaptable customer service manager resume summary examples below:

Outline your customer service manager work experience: a record of world-class service

Your work experience section should show your career progression and highlight your biggest successes as a customer service manager.

Start with your current or most recent job and work backwards, noting any promotions you earned to supervisory or managerial roles. List your experience over the  past 10 to 15 years. If you have older customer service experience, you can include it in a separate section titled “Other Experience.”

For each job you list, describe your tasks and accomplishments in short  bullet points. Start each bullet point with a power verb, such as “executed,” “resolved,” “improved,” or “retained.” Follow these verbs with statements about the tasks or actions you completed and the outcomes.

An outcome-focused work experience section will stand out to employers, who often see many versions of the same bullet points. 

For example, hiring managers are familiar with generic statements like these:

• “Led customer service teams.”
• “Communicated effectively with customers.”
• “Provided training to team members.”

These bullet points could be on any customer service manager resume. They’re not unique to your skills and expertise. Instead, focus your bullet points on the results you’ve achieved, like minimizing resolution times or boosting customer retention.

Consider these reworked versions of the above bullet points, now focused on outcomes:

• “Led a 10-person customer service team, using effective training techniques and daily motivation to improve team productivity by 24% within one year.”
• “Resolved customer complaints through targeted conflict resolution strategies, increasing satisfaction scores from 72% to 94%.”
• “Implemented targeted training and process improvements to maintain customer service standards while reducing average wait times from 10 minutes to under 2 minutes.”

Compared to the generic bullet points, these statements prove your value as a customer service leader and show employers what you’re capable of achieving in a new role.

Check out our adaptable customer service manager resume work experience section below:

Include relevant skills for a customer service manager

A customer service manager needs both hard and soft skills to manage day-to-day operations while leading and inspiring teams. Make sure that your resume has a mix of both types of skills.

Hard skills are the technical abilities you’ve gained through on-the-job experience. Some of these customer service manager skills for a resume might include data analysis, phone and email support, and customer relationship management (CRM) software.

Your soft skills, on the other hand, are the ones you use to build relationships with customers and team members. Soft skills in this role can include active listening, conflict resolution, and communication.

In our resume builder, you can choose from pre-written skills for a customer service manager, or you can add your own. You can also select your proficiency level for each skill.

This is what the skills box looks like in our customer service manager resume example:

You should mention your  customer service manager skills throughout your resume, not just in a skills section. Explain how you’ve used your skills to complete your duties and meet expectations.

For example, in your resume summary and work experience section, you can highlight these skills:

• Leadership skills by outlining how you train and support teams to deliver quality service to customers.
• Performance tracking by describing how you use metrics or key performance indicators (KPIs) to measure a team’s performance and make improvements.
• Problem-solving skills by highlighting the strategies you use to resolve issues and find the best possible solutions for both customers and companies.

The skills you include on your customer service manager resume should be  targeted to the job. Review the job description again to make sure that you’re mentioning the skills an employer wants you to have.

Detail your education & relevant customer service manager certifications

Your education section should describe your academic background and professional credentials. Start with  your degree, such as a bachelor’s in business administration. Include the name of the school or institution you attended. Or list your high school diploma if it’s your highest level of education.

Under your formal education, you can also list additional certifications or training you’ve completed, such as:

• Industry certifications. If you’ve  earned a certification in customer service management, like the Certified Customer Service Manager credential, add it here.
• Leadership or management training. You can list any  courses or workshops you’ve completed to strengthen your leadership and management skills.
• Professional associations. Memberships in relevant organizations, such as the National Customer Service Association, can show your commitment to ongoing learning and professional development.

If you have limited management experience but recently completed training or earned a certification, you can move up your education section before your work history. Keep in mind, however, that employers will generally care more about your professional experience.

Here’s an example of a customer service manager resume education section:

Select the right layout & design for a customer service manager resume

The  design of your resume can be just as important as its content, so give some thought to the formatting you use. Ideally, your resume should be clear, professional, and approachable, similar to the qualities you bring to the role.

For a customer service manager resume PDF, choose a resume layout with a modern, streamlined appearance. Use a professional  resume font, such as Arial or Helvetica, with clean lines. Avoid using  bold colors or flashy graphics, which can distract employers and take the focus away from your qualifications.

Your resume should have designated sections with bold headers and plenty of  white space. Make it easy for employers to navigate your resume, since they may be reading it quickly. Unless you have 10 or more years of experience, you should keep your resume to  one page.

A well-structured resume is like a clear customer service script. It gets your message across quickly and sets you up for success. Don’t want to deal with manual formatting? Use our industry-tested resume templates to build a professional resume quickly.

Customer service manager job market & outlook

As more jobs in the customer service industry become automated, there may be a decline in the demand for managers. However, many companies, particularly those in complex industries like insurance, will continue to have a need for customer service professionals.

What type of salary you can expect as a customer service manager

Customer service managers usually earn a yearly salary. On average, they make $99,521 per year, though some make more or less than that. Your salary as a customer service manager might depend on your experience, location, and the size of the company where you work.

Key takeaways for building a customer service manager resume

A customer service manager needs to have a unique blend of people skills and business expertise. Your resume should clearly show an employer how you can add value to their organization.

On your resume, outline your leadership skills and record of customer service improvements in other roles. By taking the time to craft a thoughtful resume, you’ll give employers the same positive experience you provide to customers.

Start your job search with our  resume builder, and then take it to the next level with resume.io.

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